U.S. customer satisfaction e-government service websites 2020

U.S. customer satisfaction with leading e-government websites as of 1st half 2020

CharacteristicIndex score (100 point scale)
SSA Extra Help with Medicare Prescription Drug Plan Costs socialsecurity.gov/i1020 92
SSA Retirement Estimator ssa.gov/estimator 91
SSA - my Social Security ssa.gov/myaccount 90
OPM Office of Personnel Management: Retirement Services servicesonline.opm.gov 88
TREASURY Electronic Federal Tax Payment System eftps.com 88
DHS U.S. Citizenship and Immigration Services Resource Center uscis.gov/portal/site/uscis/citizenship 87
SSA SSA iClaim – Disability ssa.gov/applyfordisability 85
NASA NASA main website nasa.gov 85
HHS National Heart, Lung, and Blood Institute nhlbi.nih.gov 84
DHS U.S. Citizenship and Immigration Services Español uscis.gov/portal/site/uscis-es 84
HHS National Institute of Diabetes and Digestive and Kidney Diseases niddk.nih.gov 83
SEC U.S. Securities and Exchange Commission investor.gov 82
FTC FTC Complaint Assistant website ftccomplaintassistant.gov 82
Created with Highcharts 7.2.2Index score (100 point scale)929291919090888888888787858585858484848483838282828282828080SSA Extra Help with Medicare Prescription Drug Plan Costssocialsecurity.gov/i1020SSA Retirement Estimator ssa.gov/estimatorSSA - my Social Security ssa.gov/myaccountOPM Office of Personnel Management: Retirement Servicesservicesonline.opm.govTREASURY Electronic Federal Tax Payment System eftps.comDHS U.S. Citizenship and Immigration Services Resource Centeruscis.gov/portal/site/uscis/citizenshipSSA SSA iClaim – Disability ssa.gov/applyfordisabilityNASA NASA main website nasa.govHHS National Heart, Lung, and Blood Institute nhlbi.nih.govDHS U.S. Citizenship and Immigration Services Español uscis.gov/portal/site/uscis-esHHS National Institute of Diabetes and Digestive and Kidney Diseases niddk.nih.govSEC U.S. Securities and Exchange Commission investor.govFTC FTC Complaint Assistant website ftccomplaintassistant.govHHS AIDSinfo aidsinfo.nih.govHHS Centers for Disease Control and Prevention cdc.gov
0102030405060708090100110
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Use Ask Statista Research Service

Release date

2021

Region

United States

Survey time period

H1 2020

Number of respondents

500,000 respondents

Special properties

desktop only, excluding mobile; 100+ sites measured

Method of interview

Online survey

Supplementary notes

The satisfaction is measured on a 0 to 100 scale, with scores of 80 and above recognized as threshold of excellence (highly satisfied visitors) and scores below 70 revealing much room for improvement (dissatisfied).

Citation formats
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
  • Free Statistics
  • Premium Statistics

Professional Account

For teams of up to 5 people
$1,299 USD
per month, billed annually 1
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Leading companies trust Statista:
paypal google adobe pg samsung telekom

Related reports: Available to download in PDF or PPTX format

All datain one format
All data
in one format
E-government

Everything on "E-government" in one document: edited and divided into chapters, including detailed references.

I think of Statista as Google for researchers. Statista provides you with the information you search for right away.
Dr. Horst Stipp

Dr. Horst Stipp
EVP, Research & Innovation, Advertising Research Foundation

Statistics on " E-government "

Other statistics that may interest you E-government

E-government usage

6

Online content and services

6

Social media

8

National cybersecurity

5

United States: government information during coronavirus pandemic

5

Further related statistics

17

Discover Statista

Need help with using Statista for your research? Tutorials and first steps
Do you have any questions about our business solutions?

We provide you with detailed information about our Professional Account.

Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
  • Free Statistics
  • Premium Statistics

Professional Account

For teams of up to 5 people
$1,299 USD
per month, billed annually 1
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Learn more about how Statista can support your business.