Studie zum Kfz-Service

To identify key patterns about how to best operate in the established as well as in these fairly new markets, Capgemini Consulting, together with the University of St. Gallen (ITEMHSG), conducted an aftermarket analysis. The main aim of thisanalysis was to develop a frameset that allows automotive companies to best prepare for challenges in the global aftermarket business. The analysis is based on an in-depth survey in combination with additional interviews with over 150 aftermarket managers of the world’s leading automotive companies.