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Returns as share of all retail sales in the U.S. 2012-2023

Published by
Martin Placek,
Feb 19, 2024
In 2023, about 14.5 percent of (in-store and online) retail purchases in the United States resulted in returns. That compares to a decrease from the previous year. The e-commerce boom resulting from the COVID-19 pandemic also led to record return rates among U.S. shoppers, peaking in 2021, when they made up 16.6 percent of all purchases.

Merchandise returned as a percentage of total retail sales in the United States from 2012 to 2023

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Release date

December 2023

Region

United States

Survey time period

2012 to 2023

Special properties

in-store and online

Supplementary notes

Data for 2016 was not available.
Values up to 2023 were taken from previous reports.

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Statistics on " E-commerce returns in the United States "

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E-commerce returns in the United StatesReverse logisticsOnline shopping behavior in the United StatesE-commerce in the United StatesSustainability in e-commerce
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