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This statistic shows the primary drivers of growth for contact centers worldwide as of February 2019. During the survey, 85 percent of contact center industry leaders said their organization's main driver of growth was customer experience and expectations.
What are the main drivers of investment for your contact center?
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About the region
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Other regions
10
- Premium Statistic Number of jobs created in the U.S. call center industry by region U.S. 2016-2023
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- Premium Statistic Annual turnovers of the largest contact center operators in Germany 2018
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- Premium Statistic Customer service employees at government agencies in U.S. 2014-2022
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- Basic Statistic U.S. customers who found their customer service experience good by channel 2016-2017
- Premium Statistic Chatbot users who want to be able to connect to a live agent by generation U.S. 2017
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Further Content: You might find this interesting as well
Statistics
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- Sales of Nestlé in Zone North America (NA) from 2021-2023, by product categories
- EBIT margin of the Nestlé Group 2009-2023, by product category
- Secondhand goods: Sales volume percentage change in Great Britain (UK) 2013-2023
- Mail order retail: Sales volume percentage change in Great Britain (UK) 2011-2020
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Deloitte. (May 31, 2019). What are the main drivers of investment for your contact center? [Graph]. In Statista. Retrieved May 23, 2024, from https://www.statista.com/statistics/803002/growth-of-contact-centers-worldwide/
Deloitte. "What are the main drivers of investment for your contact center?." Chart. May 31, 2019. Statista. Accessed May 23, 2024. https://www.statista.com/statistics/803002/growth-of-contact-centers-worldwide/
Deloitte. (2019). What are the main drivers of investment for your contact center?. Statista. Statista Inc.. Accessed: May 23, 2024. https://www.statista.com/statistics/803002/growth-of-contact-centers-worldwide/
Deloitte. "What Are The Main Drivers of Investment for Your Contact Center?." Statista, Statista Inc., 31 May 2019, https://www.statista.com/statistics/803002/growth-of-contact-centers-worldwide/
Deloitte, What are the main drivers of investment for your contact center? Statista, https://www.statista.com/statistics/803002/growth-of-contact-centers-worldwide/ (last visited May 23, 2024)
What are the main drivers of investment for your contact center? [Graph], Deloitte, May 31, 2019. [Online]. Available: https://www.statista.com/statistics/803002/growth-of-contact-centers-worldwide/