Bitte beachten Sie, dass die von Ihnen aufgerufene Seite nicht in Ihrer Standardsprache vorliegt. Sie nutzen unsere Plattform nun in einer anderen Sprache.
This statistic shows the Services provided by contact centers worldwide as of March 2013. During the survey, 30 percent of contact center industry leaders said that their organization's contact center offered inbound sales services.
What services do your organization's contact centers provide?
Loading statistic...
Basic Account
Get to know the platform
You only have access to basic statistics.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$199 USD / Month *
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Statistics on
About the industry
10
- Basic Statistic Important customer service attributes in contact centers worldwide as of March 2013
- Basic Statistic Primary industries of contact centers worldwide 2021
- Basic Statistic Primary drivers of investment of contact centers worldwide 2019
- Basic Statistic Revenue distribution of contact centers worldwide as of December 2016
- Basic Statistic Geographical distribution of contact centers worldwide as of December 2016
- Basic Statistic Outsourced contact centers worldwide as of June 2015
- Basic Statistic Turnover of representatives in contact centers worldwide as of March 2013, by size
- Premium Statistic Revenue of Convergys Corporation 2009-2017
- Premium Statistic Revenue of Convergys Corporation by segment 2011-2017
- Premium Statistic Number of jobs created in the global call center industry by region 2016-2023
About the region
10
- Premium Statistic Live chat: global customer wait time by industry 2022
- Premium Statistic Live chat: customer satisfaction rate worldwide 2015-2022
- Premium Statistic Live chat: customer wait time worldwide 2015-2022
- Premium Statistic Customer live chat duration worldwide 2016-2022
- Premium Statistic Number of call centers opened or expanded by region 2016-2023
- Premium Statistic Customer live chat duration worldwide by industry 2020-2022
- Premium Statistic Live chat: customer satisfaction rate worldwide by industry 2019
- Premium Statistic Number of live chats per month worldwide 2018
- Premium Statistic Customer service industry: number of live chats per agent per month 2016-2017
- Premium Statistic Live chat: global customer satisfaction rate by country 2017
Other regions
10
- Premium Statistic Number of jobs created in the U.S. call center industry by region U.S. 2016-2023
- Premium Statistic Latin America: call center projects generating the most new jobs 2020
- Premium Statistic Cloud-based and premise-based call centers in North America as of April 2017
- Premium Statistic Current chatbot ability in U.S., Canada & U.K. 2019
- Premium Statistic Communication channels preferred to contact customer service by country 2018
- Premium Statistic Gross salaries in the customer service and after-sales sector in Italy 2018
- Premium Statistic Mexico: key figures on the BPO market 2020-2021
- Premium Statistic Colombia: key figures on the BPO market 2020
- Premium Statistic Annual turnovers of the largest contact center operators in Germany 2018
- Premium Statistic Call center agent number forecast in China 2018-2022
Related statistics
10
- Premium Statistic Annual wage of customer service employees at U.S. government agencies 2014-2022
- Premium Statistic Customer service employees at government agencies in U.S. 2014-2022
- Basic Statistic Customers who contacted customer service via voice channels U.S. 2015-2020
- Premium Statistic U.S. customers who did more business with companies due to good customer service 2020
- Premium Statistic Largest U.S. call centers by number of employees 2018
- Premium Statistic Live chat: customer wait time in selected countries 2017
- Premium Statistic Global customer live chat duration by country 2017
- Basic Statistic U.S. customers who found their customer service experience good by channel 2016-2017
- Premium Statistic Chatbot users who want to be able to connect to a live agent by generation U.S. 2017
- Premium Statistic Response time in customer service by communication channel U.S. 2017
Further related statistics
6
- Leading organisations for customer satisfaction in the UK 2014, by satisfaction index
- Reasons for using social media to get a customer service response 2012
- U.S. dental services - distribution by type 1996-2010
- Global ITO and BPO - Value of industrywide contracts 2012
- Information technology outsourcing market by function 2006-2011
- Consulting service providers: global revenue 2008-2009
Further Content: You might find this interesting as well
Statistics
- Leading organisations for customer satisfaction in the UK 2014, by satisfaction index
- Reasons for using social media to get a customer service response 2012
- U.S. dental services - distribution by type 1996-2010
- Global ITO and BPO - Value of industrywide contracts 2012
- Information technology outsourcing market by function 2006-2011
- Consulting service providers: global revenue 2008-2009
Deloitte. (May 15, 2013). What services do your organization's contact centers provide? [Graph]. In Statista. Retrieved May 23, 2024, from https://www.statista.com/statistics/321702/services-provided-by-contact-centers-worldwide/
Deloitte. "What services do your organization's contact centers provide?." Chart. May 15, 2013. Statista. Accessed May 23, 2024. https://www.statista.com/statistics/321702/services-provided-by-contact-centers-worldwide/
Deloitte. (2013). What services do your organization's contact centers provide?. Statista. Statista Inc.. Accessed: May 23, 2024. https://www.statista.com/statistics/321702/services-provided-by-contact-centers-worldwide/
Deloitte. "What Services Do Your Organization's Contact Centers Provide?." Statista, Statista Inc., 15 May 2013, https://www.statista.com/statistics/321702/services-provided-by-contact-centers-worldwide/
Deloitte, What services do your organization's contact centers provide? Statista, https://www.statista.com/statistics/321702/services-provided-by-contact-centers-worldwide/ (last visited May 23, 2024)
What services do your organization's contact centers provide? [Graph], Deloitte, May 15, 2013. [Online]. Available: https://www.statista.com/statistics/321702/services-provided-by-contact-centers-worldwide/