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U.S. airlines by rate of customer complaints 2022

Published by Statista Research Department, Aug 21, 2023
In 2022 , Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.

U.S. airlines ranked by rate of consumer complaints in 2022 (per 100,000 enplanements)

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Release date

April 2023

Region

United States

Survey time period

January to December 2022

Supplementary notes

Data is based on customer complaints filed with the Department in writing, by telephone, via e-mail or in person, with the exception of safety complaints and security complaints which are handled by other departments.

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