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Southwest Airlines received an American customer satisfaction index score of 78 in 2024, the same as the previous year's ACSI score. Over the period give, the highest customer satisfaction score registered at 81 points in 2009, 2011, and 2013.
American customer satisfaction index scores for Southwest Airlines in the United States from 1995 to 2024
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ACSI®. (April 12, 2024). American customer satisfaction index scores for Southwest Airlines in the United States from 1995 to 2024 [Graph]. In Statista. Retrieved May 28, 2024, from https://www.statista.com/statistics/422062/american-customer-satisfaction-index-for-southwest-airlines-us/
ACSI®. "American customer satisfaction index scores for Southwest Airlines in the United States from 1995 to 2024." Chart. April 12, 2024. Statista. Accessed May 28, 2024. https://www.statista.com/statistics/422062/american-customer-satisfaction-index-for-southwest-airlines-us/
ACSI®. (2024). American customer satisfaction index scores for Southwest Airlines in the United States from 1995 to 2024. Statista. Statista Inc.. Accessed: May 28, 2024. https://www.statista.com/statistics/422062/american-customer-satisfaction-index-for-southwest-airlines-us/
ACSI®. "American Customer Satisfaction Index Scores for Southwest Airlines in The United States from 1995 to 2024." Statista, Statista Inc., 12 Apr 2024, https://www.statista.com/statistics/422062/american-customer-satisfaction-index-for-southwest-airlines-us/
ACSI®, American customer satisfaction index scores for Southwest Airlines in the United States from 1995 to 2024 Statista, https://www.statista.com/statistics/422062/american-customer-satisfaction-index-for-southwest-airlines-us/ (last visited May 28, 2024)
American customer satisfaction index scores for Southwest Airlines in the United States from 1995 to 2024 [Graph], ACSI®, April 12, 2024. [Online]. Available: https://www.statista.com/statistics/422062/american-customer-satisfaction-index-for-southwest-airlines-us/