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Global CRM software high quality aspects 2016

Published by Statista Research Department, Sep 15, 2016
The statistic shows findings on the aspects of customer relationship management (CRM) software which respondents considered to be of high quality in organizations worldwide, as of May 2016. According to the survey, 43 percent of respondents were happy with the ease of use of their CRM systems, followed by the accuracy of contacts' data, which was chosen by 39 percent of respondents.

Aspects of customer relationship management software considered to be high quality, worldwide, in 2016

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Release date

September 2016

Region

Worldwide

Survey time period

February to May 2016

Number of respondents

n = 4,500+

Method of interview

Online survey

Supplementary notes

Original question: "What aspects of your company's CRM software are you confident in or consider to be high quality?"

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