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According to survey from 2019, Finnish business customers were overall satisfied or very satisfied with their telecommunication providers. B2B customer satisfaction was on a slightly higher level with mobile telecommunications than with broadband services. In terms of mobile telecommunications, Telia ranked first with an index score of 77.3 on the EPSI rating scale from 0 to 100. Among the B2B broadband customers, Elisa reached the highest score of 73.3 index points, closely followed by DNA with 72.9 points.
B2B customer satisfaction of telecommunication providers in Finland in 2019, by service (EPSI Rating score)
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EPSI Rating. (October 13, 2019). B2B customer satisfaction of telecommunication providers in Finland in 2019, by service (EPSI Rating score) [Graph]. In Statista. Retrieved May 21, 2024, from https://www.statista.com/statistics/732021/b2b-customer-satisfaction-of-telecommunication-providers-in-finland/
EPSI Rating. "B2B customer satisfaction of telecommunication providers in Finland in 2019, by service (EPSI Rating score)." Chart. October 13, 2019. Statista. Accessed May 21, 2024. https://www.statista.com/statistics/732021/b2b-customer-satisfaction-of-telecommunication-providers-in-finland/
EPSI Rating. (2019). B2B customer satisfaction of telecommunication providers in Finland in 2019, by service (EPSI Rating score). Statista. Statista Inc.. Accessed: May 21, 2024. https://www.statista.com/statistics/732021/b2b-customer-satisfaction-of-telecommunication-providers-in-finland/
EPSI Rating. "B2b Customer Satisfaction of Telecommunication Providers in Finland in 2019, by Service (Epsi Rating Score)." Statista, Statista Inc., 13 Oct 2019, https://www.statista.com/statistics/732021/b2b-customer-satisfaction-of-telecommunication-providers-in-finland/
EPSI Rating, B2B customer satisfaction of telecommunication providers in Finland in 2019, by service (EPSI Rating score) Statista, https://www.statista.com/statistics/732021/b2b-customer-satisfaction-of-telecommunication-providers-in-finland/ (last visited May 21, 2024)
B2B customer satisfaction of telecommunication providers in Finland in 2019, by service (EPSI Rating score) [Graph], EPSI Rating, October 13, 2019. [Online]. Available: https://www.statista.com/statistics/732021/b2b-customer-satisfaction-of-telecommunication-providers-in-finland/