Denmark: difficulties experienced with online shopping 2017

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This statistic shows the difficulties experienced with online shopping in Denmark in 2017. That year, 13 percent of respondents said that the product arrived later than expected. 12 percent experienced technical issues with the website, and seven percent found it difficult to find information on warranty or customer rights.

Difficulties experienced with online shopping in Denmark in 2017

Characteristic	Share of respondents
The product arrived later than stated	13%
Technical problems with the website when ordering or paying for order	12%
It was difficult to find information on warranties or other customer rights	7%
The product could not be sent to Denmark	5%
Delivery of wrong or damaged goods	5%
The final price was higher than stated	4%
It was hard to complain or the reply to the complaint was unsatisfactory	3%
Fraud	2%
Other	4%

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Release date

April 2018

More information

Region

Denmark

Survey time period

2017

Number of respondents

ca. 6,200

Age group

15-89 years old

Special properties

has shopped online in the past year

Method of interview

Telephone interviews and online survey

Supplementary notes

This question was phrased by the source as follows: "Har du oplevet nogle af følgende problemer, da du købte eller bestilte varer eller tjenester over internettet til private formål over de seneste 12 måneder?"

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