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Satisfaction with customer service in previous & current bank after switching UK 2015

Published by Statista Research Department, Apr 15, 2015

This statistic shows the customer satisfaction with quality of staff and customer service of account holders who switched banks for their main current account in the last three years in the United Kingdom (UK) as of the first quarter of 2015. It revealed that satisfaction with the current supplier (64% very satisfied) was higher compared to the previous supplier (34% very satisfied) for customer service.

Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015

Characteristic	Current supplier	Previous supplier
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Release date

April 2015

More information

Region

United Kingdom

Survey time period

February 12 to March 27, 2015

Number of respondents

649*

Age group

18 years and older

Method of interview

Telephone interview

Supplementary notes

* Nearly 4.55 thousand completed interviews out of the 120 thousand sample drawn from the personal current account holders databank, provided by all major UK banks. Data was weighted to correct oversampling.
Among the 4.55 thousand, 649 had switched main current account bank between banks in the last three years.

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