Bitte beachten Sie, dass die von Ihnen aufgerufene Seite nicht in Ihrer Standardsprache vorliegt. Sie nutzen unsere Plattform nun in einer anderen Sprache.
This survey shows the length of time that U.S. consumers are willing to wait for customer service in-person at a business or retail outlet. 23 percent of respondents are prepared to wait for a maximum of between 10 and 15 minutes.
What is the maximum amount of time you are willinng to wait for help from customer service in-person?*
Loading statistic...
Basic Account
Get to know the platform
You only have access to basic statistics.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$199 USD / Month *
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Statistics on
About the industry
10
- Premium Statistic Customers' opinion about customer service quality U.S.& worldwide 2018
- Basic Statistic Customers by share lost due to poor service in the last year U.S.& worldwide 2018
- Basic Statistic Customers by share lost due to poor service experience U.S.& worldwide 2018
- Basic Statistic Share of customers by poor customer service experiences U.S.& worldwide 2018
- Basic Statistic Self-service issues experienced by customers U.S.& worldwide 2018
- Basic Statistic Share of customers by poor customer service experiences by age worldwide 2018
- Basic Statistic Ways in which customers initiate customer service interaction U.S. & worldwide 2018
- Basic Statistic Important aspects of a good customer service experience U.S.& worldwide 2018
- Premium Statistic Importance of customer service to customers' choice of or loyalty to a brand 2018
- Basic Statistic Important aspects of a good customer service experience by age worldwide 2018
About the region
10
- Basic Statistic Consumers' willingness to wait on hold, customer service by phone 2012
- Premium Statistic Customer service: customers' expectations when contacting a brand 2018
- Basic Statistic Customers: opinion on self-service portal usage by brands U.S.& worldwide 2018
- Premium Statistic Customer service: change in customers' expectations in the last year 2018
- Basic Statistic Customers by if they favor brands that respond to complaints U.S.& worldwide 2018
- Basic Statistic Customers by if they favor brands that proactively contact them U.S.& worldwide 2018
- Basic Statistic Expected response time for social media questions or complaints in U.S. & global 2018
- Basic Statistic Customers by if they believe brands act on feedback provided U.S.& worldwide 2018
- Premium Statistic Customer service effectiveness on social media in U.S. and worldwide 2017
- Premium Statistic Customers' opinion: using social media to ask a customer service question 2017
Selected statistics
3
Other regions
10
- Premium Statistic Effectiveness of customer service chatbots at resolving customers' issues 2017
- Basic Statistic Preferred communication method with bank/building societies in the UK 2013
- Premium Statistic Share of companies using CRM in Finland 2019, by industry
- Basic Statistic Consumer confidence index of December 2019
- Basic Statistic Number of Metro Cash & Carry stores in Asia/Africa 2009-2012, by country
- Basic Statistic Innovation expenditure in the mining industry Australia 2014/2015
- Premium Statistic Suggestions to improve customer care services Singapore May 2018
- Premium Statistic Creators of companies in France 2014, by age
- Premium Statistic Internet usage for recruitment among companies Malaysia 2017 by sector
- Basic Statistic Reasons for unreported thefts by customers on premises in England and Wales 2012-2014
Related statistics
10
- Premium Statistic Share of customers by if self-service helped with their issue U.S.& worldwide 2017
- Premium Statistic Share of customers by if they have used a self-service portal U.S.& worldwide 2017
- Premium Statistic Share of customers by search engine usage to answer questions U.S.& worldwide 2017
- Premium Statistic Share of customers by if companies responded to their questions on social media 2017
- Premium Statistic Customer service: using social media to complain about a brand U.S.& worldwide 2017
- Basic Statistic U.S. consumers' communication channels for difficult service inquiries 2012
- Basic Statistic U.S. customer service issues that provoke a switch to another company 2012
- Basic Statistic U.S. consumers' opinions on customer service waiting times 2012
- Basic Statistic U.S. consumers' communication channels for more complex inquiries 2012
- Basic Statistic Importance of customer experience when making purchase decisions worldwide 2018
Further related statistics
10
- Leading organisations for customer satisfaction in the UK 2014, by satisfaction index
- U.S. share of entrepreneurs by age 2022
- Distribution of Ahold Delhaize Group's global net sales by region 2016-2022
- Number of Deutsche Bank customers 2012-2014, by segment
- Coffee shops, tea shops and cafes: where consumers go in the United Kingdom (UK) 2013
- Entrepreneurial Activity in the U.S. - by state 2011
- Consulting service providers: global revenue 2008-2009
- Lowe's: average amount spent by customers worldwide 2003-2023
- Syngenta's sales in the crop protection segment worldwide 2013-2022
- Employee count of Fluor Corporation 2008-2022
Further Content: You might find this interesting as well
Statistics
- Leading organisations for customer satisfaction in the UK 2014, by satisfaction index
- U.S. share of entrepreneurs by age 2022
- Distribution of Ahold Delhaize Group's global net sales by region 2016-2022
- Number of Deutsche Bank customers 2012-2014, by segment
- Coffee shops, tea shops and cafes: where consumers go in the United Kingdom (UK) 2013
- Entrepreneurial Activity in the U.S. - by state 2011
- Consulting service providers: global revenue 2008-2009
- Lowe's: average amount spent by customers worldwide 2003-2023
- Syngenta's sales in the crop protection segment worldwide 2013-2022
- Employee count of Fluor Corporation 2008-2022
American Express. (May 2, 2012). What is the maximum amount of time you are willinng to wait for help from customer service in-person?* [Graph]. In Statista. Retrieved May 13, 2024, from https://www.statista.com/statistics/225287/us-consumers-willingness-to-wait-for-personal-customer-service/
American Express. "What is the maximum amount of time you are willinng to wait for help from customer service in-person?*." Chart. May 2, 2012. Statista. Accessed May 13, 2024. https://www.statista.com/statistics/225287/us-consumers-willingness-to-wait-for-personal-customer-service/
American Express. (2012). What is the maximum amount of time you are willinng to wait for help from customer service in-person?*. Statista. Statista Inc.. Accessed: May 13, 2024. https://www.statista.com/statistics/225287/us-consumers-willingness-to-wait-for-personal-customer-service/
American Express. "What Is The Maximum Amount of Time You Are Willinng to Wait for Help from Customer Service In-person?*." Statista, Statista Inc., 2 May 2012, https://www.statista.com/statistics/225287/us-consumers-willingness-to-wait-for-personal-customer-service/
American Express, What is the maximum amount of time you are willinng to wait for help from customer service in-person?* Statista, https://www.statista.com/statistics/225287/us-consumers-willingness-to-wait-for-personal-customer-service/ (last visited May 13, 2024)
What is the maximum amount of time you are willinng to wait for help from customer service in-person?* [Graph], American Express, May 2, 2012. [Online]. Available: https://www.statista.com/statistics/225287/us-consumers-willingness-to-wait-for-personal-customer-service/