Branch banking usage in Brazil 2019-2023, by quarter
Branch banking usage in Brazil increased slightly in 2022 and 2023 but dropped significantly overall between 2019 and 2023. According to Statista's Consumer Insights, the share of bank account holders who processed banking affairs in person in a branch was 28 percent in the fourth quarter of 2023, 18 percentage points less than in the first half of 2019. In comparison, branch banking usage was significantly higher in the U.S. during the same period, where almost half of all respondents still processed banking matters in person in 2023.