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The leading dissatisfaction of Japanese online shoppers with direct-to-consumer (D2C) websites was the high shipping fees of orders as revealed in a survey conducted in October 2020. While 53 percent of respondents were dissatisfied with the shipping fees of manufacturer's online stores, other logistics-related aspects like the slow shipping processes were also named by respondents as a common reason against D2C online shopping.
Leading dissatisfactions with purchases on direct-to-consumer (D2C) websites in Japan as of October 2020
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Statistics
Neo Marketing. (November 17, 2020). Leading dissatisfactions with purchases on direct-to-consumer (D2C) websites in Japan as of October 2020 [Graph]. In Statista. Retrieved May 21, 2024, from https://www.statista.com/statistics/1237413/japan-reason-against-buy-d2c-website/
Neo Marketing. "Leading dissatisfactions with purchases on direct-to-consumer (D2C) websites in Japan as of October 2020." Chart. November 17, 2020. Statista. Accessed May 21, 2024. https://www.statista.com/statistics/1237413/japan-reason-against-buy-d2c-website/
Neo Marketing. (2020). Leading dissatisfactions with purchases on direct-to-consumer (D2C) websites in Japan as of October 2020. Statista. Statista Inc.. Accessed: May 21, 2024. https://www.statista.com/statistics/1237413/japan-reason-against-buy-d2c-website/
Neo Marketing. "Leading Dissatisfactions with Purchases on Direct-to-consumer (D2c) Websites in Japan as of October 2020." Statista, Statista Inc., 17 Nov 2020, https://www.statista.com/statistics/1237413/japan-reason-against-buy-d2c-website/
Neo Marketing, Leading dissatisfactions with purchases on direct-to-consumer (D2C) websites in Japan as of October 2020 Statista, https://www.statista.com/statistics/1237413/japan-reason-against-buy-d2c-website/ (last visited May 21, 2024)
Leading dissatisfactions with purchases on direct-to-consumer (D2C) websites in Japan as of October 2020 [Graph], Neo Marketing, November 17, 2020. [Online]. Available: https://www.statista.com/statistics/1237413/japan-reason-against-buy-d2c-website/