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Leading department stores in the U.S. Q1 2022, by consumer loyalty score

Published by
D. Tighe,
Feb 15, 2024
With a loyalty score of 2.13 in the first quarter of 2022, Bi-Mart was the leading department store chain in the United States in terms of customer loyalty. That quarter, companies such as Macy's and Kohl's had a lower than average customer loyalty score.

Department store retailers with the highest consumer loyalty score in the United States in the 1st quarter of 2022

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Release date

June 2022

Region

United States

Survey time period

January to March 2022

Supplementary notes

Foot traffic patterns and visitation history of consumers were analyzed.
The loyalty scores were determined by the number of visits observed and normalized for month-over-month comparability.

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