Studie zum europäischen Markt für Postdienstleistungen

This report examines the evolution of the European postal market since the start of EU Postal Reform in 1997. It covers both the letter post and the parcel and express market segments. The aim of the report is to assess key market trends in the light of EU Postal Reform and, in particular, in the light of the gradual opening of the postal market during the period of 1997-2009. It describes the postal reform process and evaluates the impact on access, affordability, prices, consumer satisfaction and complaints, quality of service, and competition. In addition, it highlights likely trends in the near future and offers various recommendations with regard to key issues. The report is mainly based on secondary research (i.e. reports, market surveys, annual reports and customer surveys published by the European Commission, national regulatory authorities and other European and national postal stakeholders). To simplify the description and analysis of the national postal markets at an EU level, three geographical groupings were made: Western, Southern and Eastern European Member States.